I did recieve a solid response from the founder of a highly respected Cisco Partner that I would like to share with you...
Evan Powell
VP, Founder at Clarus Systems
(nice guy, met him at a Cisco IP Telephony Users Group meeting)
"I have worked with VoIP for several years. VoIP is a critical part of the move in telecommunications towards a more open, software and internet based approach to technology and technology services.
With this openness end users have much more flexibility and SMBs especially can now cost effectively have access to applications that previously were only available to call centers of enterprises. For example, enabling your sales team to make calls directly from Salesforce.com or other applications. The challenge is that with this flexibility comes increased responsibility. VoIP means that voice runs over the data network. So different traditional areas of responsibility, like server, network, voice and application focused IT resources must work together seemlessly to insure that the benefits of VoIP are delivered without increased total costs of ownership. "
Original Post:
I recently posted this question on LinkedIn. I wanted to know about the implications of VOIP on small and mid-size business. I wanted to learn about people who had experience with VOIP as an enabling technology. Saving money is a tired story. I want to hear about integrating your website with your POS to process online orders, or your phone system with your CRM to make your reps productive everywhere at all times.
So back to VOIP. Dont tell me about making cheap calls. Tell me about some killer-application "Star Trek" solutions that you mashed-up with VOIP acting as the integration platform.
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